Approvals, rescheduling and cancellations
Choose whether bookings are confirmed immediately or require approval, set cancellation and rescheduling windows, explain rejections and record cancellations, expirations and no-shows accurately.
Common questions
Can I approve requests before confirming them?
Yes. Enable approval in management settings. Customers submit a request, and you approve or reject it; the outcome is sent by email.
Can I set a deadline for customer cancellations?
Yes. Set the self-service cancellation window. After that deadline, customers contact the business. Pending requests may be withdrawn until their start time.
Related capabilities
Appointment scheduling and calendar
Offer only valid times based on service duration, working hours, breaks, time off and blocked periods, then manage every appointment from one clear calendar.
Follow-ups and notifications
Follow pending approvals and daily tasks from the dashboard, identify return-visit opportunities in Customers, and manage messages about bookings, waitlists and reviews.
Customer management and visit history
Keep customer details, future appointments, visit history and payment status together so the business has the relevant context before every service.
Forms and customer documents
Create a reusable form once, assign it to several services and collect required answers, downloadable documents or completed files as part of the booking flow.