Follow-ups and notifications
Follow pending approvals and daily tasks from the dashboard, identify return-visit opportunities in Customers, and manage messages about bookings, waitlists and reviews.
Common questions
Does a follow-up suggestion contact the customer automatically?
No. A return-visit suggestion helps you decide whom to contact and prepare a message. It does not send a message or create an appointment automatically.
Does every customer receive every email?
No. Delivery depends on the event, the business's messaging settings and the customer's email preferences. Review and waitlist messages respect their relevant preferences.
Related capabilities
Approvals, rescheduling and cancellations
Choose whether bookings are confirmed immediately or require approval, set cancellation and rescheduling windows, explain rejections and record cancellations, expirations and no-shows accurately.
Customer waitlist
Let customers request an earlier opening for a relevant service, keep the request under their control and notify them when suitable availability appears.
Verified customer reviews
Request feedback after an eligible completed appointment, prevent duplicate submissions, respond as the business and report content for moderation when necessary.
Inventory · Service materials
Track products, stock movements, suppliers, low-stock levels and expected material usage based on the services already scheduled in the calendar.