Verified customer reviews
Request feedback after an eligible completed appointment, prevent duplicate submissions, respond as the business and report content for moderation when necessary.
Common questions
When are review requests sent?
A feedback request is sent after an eligible completed appointment, according to the configured delay. Customers who disabled review emails do not receive it.
Can I reply to a review or report it?
Yes. Reply as the business, edit or remove your response, or report inappropriate content for review. A report does not automatically remove the customer's review.
Related capabilities
Customer management and visit history
Keep customer details, future appointments, visit history and payment status together so the business has the relevant context before every service.
Appointment scheduling and calendar
Offer only valid times based on service duration, working hours, breaks, time off and blocked periods, then manage every appointment from one clear calendar.
Follow-ups and notifications
Follow pending approvals and daily tasks from the dashboard, identify return-visit opportunities in Customers, and manage messages about bookings, waitlists and reviews.
Branding and public booking page
Present services on a public booking page with your logo, gallery, cover, brand color and contact links. Private management data stays in your account.